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Like any other field, health-related businesses aim to both serve and benefit their client base while also increasing their return on investment (ROI). If you’re finding your company’s growth is slowing down or stagnating, it’s time to take a broad look at your operations and figure out where there’s room for improvement. The five suggestions below are a great starting point from which to explore potential improvements you can implement in your health-related business.
Customer feedback
As a business owner, you’re likely already collecting customer feedback to some extent. However, in today’s competitive market, you can never collect enough feedback. Instead of spending more resources to understand your customers, invest in technology and software that are more comprehensive and take the work out of the task for you.
Some programs will automatically distribute surveys and generate statistics. By tracking these statistics over time, you can see the real-time impact of the changes you’re making to customer service.
Healthcare compliance credentialing software
To take some of the pressure off your administrative team, consider looking into healthcare compliance credentialing software. This software consolidates background checks, provider privileging, auditing, and re-credentialing all onto one platform. It also makes it easy to see which staff members need their credentials renewed. Communication can also be performed directly through the program.
By removing this burden from your administrative employees, they’ll have more time to focus on tasks like providing exceptional customer service.
Use an online appointment booking system
If you’re not already using an online appointment booking system, where have you been the past few years? An online appointment booking system makes it easy for your clients and your administrative staff to keep on top of upcoming appointments and rescheduling needs.
Better hiring practices
A successful company is ultimately built on two components: great customers and even greater employees. To find the best people for your team, you may need to modify your hiring practices.
The standard interview process rarely helps you figure out if a candidate is right for your team. While some people may have no problem communicating their skills, experience, and work values, most will either fall into two camps: those who struggle with nerves during interviews and fail to sell themselves, and those who know how to tell a good story that gets them the job.
To find the perfect candidate, use a software program like Vervoe. This program allows employers to write test questions and behavioral questions that allow candidates to prove their knowledge and worth. By supplementing this with a reference review and an interview, you’ll have a much better grasp of how a given candidate will perform.
The right equipment
At the end of the day, your employees can’t do their best without the right equipment. To understand what is and isn’t working for your employees, make sure you collect feedback from them as regularly as you do from customers.
You may be surprised by the gaps that exist or the inefficiency of a particular process. With enough feedback, it may become clear that your employees need new or different equipment to produce better results in less time.
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